Help and Frequently Asked Questions

Username information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day. Please contact Customer Support at 1-877-706-6789 or email us.

Once you have set your nickname, it can no longer be changed.

PlayNow.com has gone to considerable lengths to ensure a poker environment where you can play comfortably and know you are protected in case you ever lose your connection while playing. Please refer to House Rules for details about how this works.

BCLC does not offer Disconnection protection for players. Players must act in time otherwise actions are taken. Please refer to House Rules for details.

PlayNow.com is best viewed with a minimum screen resolution of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to. In some instances this setting may not allow you to pull up other programs while playing.

To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow the use other programs while playing. To change your current settings, you may do the following:

• Click on the Windows Start menu button on your desktop
• Select "Settings"
• Click on "Control Panel"
• Select "Display" from the available menu
• The "Display Properties" window will come up
• Select "Settings"
• At the bottom right of the window you will see a section called "Screen Area" displaying an arrow-like symbol with "Less" and "More" on each side.
• Point with the mouse on the arrow, and change your screen resolution to "1024 x 768" pixels.
• Once you have selected the desired resolution, click on "Apply" and then "OK".
• Windows will give you a preview of the new settings and will prompt you to agree with the new settings by clicking on "OK" (You will have approximately 15 seconds to choose before Windows will restore the original settings)

Finally you may need to reboot your computer to ensure that the new settings are successfully put in place.

We recommend a Pentium 200 MHz with at least 20 MB of free hard disk space and 128 MB of internal RAM memory. Download is available for the latest versions of Windows, iOS and Android.

With the new Poker 8.0 software, Mac users can now download the Poker client on Mac computers.

All deposits, player limits and cash game chips are listed in $CAD (Canadian Dollars).

In fixed limit games, the possible betting amount(s) is shown on the buttons when you are seated at the table. Simply click the appropriate button to make a bet.

In Pot Limit and No Limit games, the betting amount may vary. Use the slide bar to select the correct amount or type the exact betting amount in the text box. You can also click the (-) and (+) buttons to change the amount.

During each blind phase, a countdown timer will run for all players required to pay the ante or post a blind. The countdown timer will only be visible to the player to the left of the chip rack. The timer will disappear once the player antes up or posts the blind. If the player doesn't pay the ante or post the blind, that player will not participate in the hand.

If a player is still in the buy-in phase while the ante or blinds phase is underway, a countdown timer will be displayed even though that player isn't participating in the current game.

During cash game play players have a prescribed time to act. This time is indicated with a countdown timer at their chair position. If the player fails to act in time, the hand they are in will be folded. The player will also sit out until they re-join the table.

The amount of money in the pot (and side pots) is clearly stated on the game table.

The table limits are clearly displayed on the game table.

You can choose to play with a four-colour deck instead of the two-colour deck. You find the selection for that on the SETTINGS tab, and when selected, all new tables you open will use the four-coloured deck.

You can play at multiple tables at the same time and each started table is presented in its own window. Buttons in the lobby and at each table (standard view only) allow you to navigate between the first five opened tables, and required actions are indicated in the table display in the lobby and at the tables.

It is not possible in a tournament to request a seat change.

In cash game play, once seated, players can change the appearance of the position of their chair. Using the "Chair" icon in the bottom right corner of the poker room allows the player to sit in a different location. This DOES NOT change the position of the player relative to the button; it merely changes the graphical representation of the player at the table.

If the chair icon does not appear in the poker room, this function is not available.

You can keep notes on your opponents and read the notes whenever you are logged in. To make a note on another player, click on the player's avatar. Type your text and click OK. Once a note is entered, an icon will appear by their name. No one else can see your notes and they are stored locally on your computer.

You may participate in the table chat. To chat at the table, enter the message in the textbox and click SEND or just hit Enter on your keyboard.

It is possible to choose between four levels of chat content to be displayed at the table. To change the content being displayed, click the MENU button and then SETTINGS. Here, you will be able to select from the following four options:

• Summary (default) - player chat and dealer chat.
• All - player actions, player chat, and dealer chat.
• No chat - player actions and dealer chat.
• Chat only - player chat.

It is possible to mute the chat of another player seated at your table. To mute the chat of another player, click on the mute icon at the top of the player's avatar. This choice is saved for each player between logins.

Learn about Chat Etiquette

You can see a history of your hands and hand replay in the poker client under the "Game History" tab.

Extensive game statistics are accumulated for each game you play. Click the MENU button and then STATISTICS at the game table to open the game statistics tab. You can reset the data by clicking RESET.

When you decide you wish to leave the table, just click on the MENU button and then the LEAVE TABLE button. If a hand in which you are playing is currently in progress, it is suggested you click "Sit out" to allow you to leave the table when the hand is complete. Of course, if you fold your hand, you may leave the game at that time as well. If you'd like to rejoin the table you exited from at a later time, you will be required to bring to the table, at minimum, the amount of money you left with. For example, if you choose to leave a $25/$50 table with $500 and you'd like to return to the table at a later time, you must buy-in for at least $500 when rejoining.

You can easily set time and money limits directly within the Poker client on the "Game Limits" tab. For more information about setting limits while playing poker, please read the Setting Limits page.

On each individual game there is a Question Mark in the navigation bar just above the main game screen. Clicking on this Question Mark will open a page that contains information related to that game.

Yes. All Casino games on PlayNow.com have an option to play-for-free. In order to ensure that only players age 19 or older access our games, even for fun, you must login to your account to access the play-for-free games.

The PlayNow.com Casino offers several table games. Every game has its special rules and intricacies that make the game play unique. Inside each game, there is a Help Section so that you are aware of how to wager, how to win and what the winnings paid to you are. The PlayNow.com Casino encourages all players to use this information and to "Know your limit and play within it".

You will find some different, and some similar titles and versions of games that BCLC offers in land based casinos and gaming centres. You will also find some unique game features on PlayNow.com that are not offered on land based games. The odds of winning a wager on the games and the payouts of all the games are very similar to BCLC's land based facilities.

Overall, you can rest assured that PlayNow.com offers an exciting and fair gaming experience for you no matter where you choose to play.

Above the main game-play screen there is an Options button that lists different features for you to use. You can turn the game sound On or Off separately from the sound on your computer, you can change the quality of the graphics from High to Medium to Low. You can choose from several available cloth colours on our table games. You can engage Turbo mode which does not display the animations during the game. You can also access the Help section from the Options menu.

If you are playing a PlayNow.com game and a decision is required from you to proceed (like hit or stand in blackjack), the game will wait for you to make that decision even if you have to close the game client or perform other actions.

If you require more funds, you can proceed to the Deposit page and load more funds to your Account. When you re-enter the game, your balance will update with the newly deposited funds. If you are ever forced to leave the game client, or choose to leave the game client with an unfinished hand, you will be prompted to complete this hand prior to continuing play on that game.

This function allows the player to increase their wager by doubling or tripling the amount of the last base wager with one click.

PlayNow.com offers several Progressive Jackpots whose total is dependent on player wagering activity. PlayNow.com endeavours to show accurate Progressive Jackpot meters on each respective game, however, imperfections in the internet may hinder the accuracy of the meter display. The exact amount of each Progressive Jackpot is recorded by the BCLC computer system at the time of your wager. In the event of any dispute or discrepancy regarding any aspect of your purchase and/or play decisions, THE INFORMATION IN THE COMPUTER SYSTEMS WILL PREVAIL, AND ONLY THE PURCHASE AND/OR PLAY DECISION RECORDED BY THE COMPUTER SYSTEMS WILL PARTICIPATE IN THE GAME.

In the event that a progressive jackpot is discontinued, the funds from that jackpot will be added to a similar game of BCLC's choice. The funds are defined as the amount contributed by players, or the amount contributed by BCLC based on wagers made by players, MINUS the seed amount of the progressive jackpot. The seed amount can be found in the game specific "More Information" pages.

BCLC may occasionally add funds to the progressive jackpots.

If you are playing a PlayNow.com game and a decision is required from you to proceed (like hit or stand in blackjack), the game will wait for you to make that decision even if you have to close the game client or perform other actions. Funds wagered will remain in this state until such time that you complete that game or your account becomes inactive. If your Account becomes inactive, any wagered funds from incomplete games will be void.

If bets placed remain undecided in an incomplete game for more than thirty (30) days, they will become void, at BCLC’s discretion.

After placing your bet, if your play is terminated in any way, the result of your play will still stand. When you return to that game you will be prompted to complete the game you were playing. You need to do this before you will be able to play that game again. In the event of any dispute or discrepancy regarding any aspect of your purchase and/or play decisions, THE INFORMATION IN THE COMPUTER SYSTEMS WILL PREVAIL, AND ONLY THE PURCHASE AND/OR PLAY DECISION RECORDED BY THE COMPUTER SYSTEMS WILL PARTICIPATE IN THE GAME.

The Cash Spent balance tracks the amount of money that you have wagered on PlayNow during your current session/login. The balance will update as you play games. For games with a gamble (double-up) feature, the balance will wait until you start your next game before updating, just in case you wish to gamble your winnings.

When you're logged into your PlayNow account, and you go more than 30 minutes without interacting with the website, you will be logged out automatically. You won't be logged out when playing any Casino game that displays a progressive jackpot, since the progressive jackpot is updated in real time automatically, which counts as an interaction with the website.

For an optimal player experience and site performance on any device using playnow.com, we recommend using the latest version of:

1. the following browsers:
   • Google Chrome and Chrome mobile
   • Mozilla Firefox
   • Safari and Safari mobile
2. the following operating systems:
   • iOS
   • Windows
   • OS X
   • Android

It is recommended that you always keep your web browsers up-to-date.

Our eCasino games use a service called WebGL, a web-based graphics library that eliminated the need for plugins to run graphics on your web browser.

WebGL has minimum hardware requirements and if your device does not meet these requirements, you may experience display issues.

We recommend that your device have the following to support WebGL:

• Minimum 4GB of RAM
• 64 bit processor
• Capable Graphics Card (recent / up-to-date)

To check if your system supports WebGL click here.

Note: If your system does not support WebGL you can still play our eCasino games, but you may experience display issues such as blank reels, missing symbols or shaky graphics. These are display issues only and do not affect the outcome of the game.

Live Casino is an exciting new way to play your favourite table games. You can enjoy Live Blackjack, Live Roulette and Live Baccarat streamed in real-time video, delivering an authentic gambling experience where real dealers shuffle, deal and interact with players, just like in a real casino.

Live Casino game outcomes are determined with real cards whereas other table games on PlayNow use a random number generator to determine game outcomes.

Clicking on any of the Live Casino game tiles will launch Live Casino in a new pop up window. You can watch on any game table without sitting down or placing a bet, so feel free to open it and look around!

Alternatively, demo videos of betting on each of the game types are available here.

To place a bet, pick your game type and/or table. If you selected Blackjack, pick an available (green) seat at the table. Select a chip value, then select a betting spot, and your bet is placed. Now the game plays out and your bet is settled based on the game outcome.

If you have an issue, we can help several ways. Live Casino has a chat function that allows you to chat with your dealer or the Live Casino customer support staff to notify them of your issue.

If you have an issue not related to Live Casino, with depositing for example, contact PlayNow Customer Support through chat, email or phone, details here.

The Live Casino studio is open 24 hours per day.

Always use the most up-to-date version of your browser and operating system to ensure a good Live Casino experience.

If you can't launch Live Casino, your Flash player may be blocked. This help article from Adobe, the makers of Flash, provides browser specific troubleshooting info.

The Live Casino balance updates each time it connects with the PlayNow server but these two systems are not always connected. For example, if you deposit money to your PlayNow account while the Live Casino client is open, you will not see your balance update in the Live Casino client until an event occurs that requires the client to contact the PlayNow server. Here are some examples of events that require the two servers to connect: launching the Live Casino client; opening a table; making a wager; settling a wager.

All sports bets that are made on the new sportsbook can be found in the 'My Bets' section, Once you log in, you will see a MY BETS link on the horizontal sub navigation header as well as on the header above the betslip. Once in the MY BETS section, players can search their  active or pending bets. You can also contact our Customer Support team at 1-877-706-6789 or through the Live Chat and an agent will be able to assist you further.

For some sports we have replicated a similar bet to Oddset and feature 'Oddset' in name of the bet (like 'Oddset 3-way' for Football which features a 3 point margin of victory). In addition, many sporting events on PlayNow will still offer a bet (like Oddset) where you can choose either the Home team to Win, the Visitor team to Win or the Tie. Often these bets are referred to as 'Win-Draw-Win'. Keep in mind, with these types of bets the SPORTS ACTION TIE RULES DO NOT APPLY. In most cases and unless otherwise stated, if teams are tied in points (or goals) at the end of regulation time (or the time of the game as specified in the terms of the bet offered) then it's a TIE.

In some sports or events, Win-Draw-Win bets may not be available - however you can still usually always bet on the winning Team or Player - it's just that the Tie option is not available.

Of course you can! Spread betting is available on most events offered on PlayNow Sports. Spread bets are found under the names 'Point Spread', 'Spread' 'Handicap', 'Puck Line', 'Run Line' etc. depending on the sport or event.

We couldn't call ourselves a sportsbook if we didn't offer betting on the Total amount of Goals/Points/Runs scored in the game or match! Not only do we have Over/Under bets on end of Game totals, for many sports you can bet on various Totals throughout the game on periods/quarters/half-time/innings etc. Check your favourite events to see what's available.

The PlayNow sportsbook offers more sports, more leagues, tournaments and more types of bets than ever before. New parlay options, single bets, Futures and Outrights, Bet-Back Bonuses, immediate settlement and payment on winning bets and betting on LIVE games while they're ‘in-play’ are some of the most significant enhancements. Along with the different offers, also are different betting rules and conditions (different than Sports Action). Be sure to familiarize yourself with the betting rules for the sports you bet on - as whether your bets win or lose your bets will be determined accordingly.

As we've seen, a Parlay Bet combines selections from multiple games or events into one bet. To take the concept further, a Same-Game Parlay lets bettors choose multiple selections from within the same game into one single parlay. Same Game Parlay bets are currently available for pre-game betting on NFL, NBA, NCAA Football, NCAA Basketball, Rugby, and Soccer on PlayNow - Online legal sports betting, casino, poker, lottery, and more | PlayNow.com.

Example of a Same Game Parlay Bet.

In an NFL game between the Kansas City Chiefs and the Buffalo Bills, you could have a Same-Game Parlay Bet that includes:

• Money Line Bet on Kansas City winning the game.

• Spread Bet on Kansas City winning by 2.5 points or more.

• Prop Bet on Josh Allen throwing 2 touchdowns in the 1st half.

Where Same Game Parlay is available for an event, you will see the ‘SGP’ icon with the event. To place a SGP bet, go to the event page and then click the SGP icon near the top of the page to view the list of SGP markets available. Make two or more selections and then add your bet to the betslip to complete your wager.

Remember that all your individual selections must be predicted correctly in order to win a Same-Game Parlay Bet. If any selection within your SGP bet is made void, your entire bet will be made void and your wager amount returned.

PlayNow gives you the option to view the odds in 3 different formats. Below is brief description of the 3 different formats:

Decimal
With Decimal odds, multiply the value of the odds with your wager to determine your potential win. The outcome with the lowest odds is projected as the most likely outcome (or 'favourite') and vice-versa the outcome with the highest odds being the least likely to occur (also known as the 'dog').
Example: With decimal odds of 2.50 and wager amount of $10, this bet would potentially return $25.

For a parlay bet, the total odds of a bet are determined by multiplying the value of all the odds and then multiplying by the amount bet.
Example: With decimal odds of 2.50 and 4.00 and wager amount of $10, this bet would potentially return $100.

American
American odds (also sometimes referred to as "Money Line" odds) reveal the amount you must wager or can win on any selection based on a $100 increment. The favoured outcome is always displayed as a negative number.
Example: If the odds offered on a particular outcome are -110, it means that in order to 'win' $100 you would need to bet $110. If the odds are +110, it means that if you wagered $100, you would win $110. In this example you would calculate your payout by also adding your initial stake (wager).

Fractional
With Fractional odds, the numerator represents the amount to win from the wager amount shown in denominator. Example: Odds of 1/3 mean that bettor would win $1 for each $3 staked (thus equal to 1.33 in decimal format), and 2/1 mean that bettor wins $2 for each unit staked (thus equal 3.00 in decimal format). So, with a stake of $100, potential win on first bet is $133.33, and on the second bet, potential win is $300.

To change the odds format, use the odds format selector found near the bottom of the left navigation bar and select your preferred format from the drop down menu.

The sportsbook rules and regulations including sport specific rules can be found here

Promotions offering opportunities to get Sports Freebets are offered frequently, including the Bet-Back Bonus! To review the availability and details of any Sports Freebet promotion, check the Sports Promotions page.

There are several ways to view the Sports Freebets available to you. Once logged in to your account:
1. Click on the 'My Account' link at the top right corner of the page. Sports Freebets will be visible under the Token Balance section.
2. Click on the 'My Account' link at the top right corner of the page. Click on 'My Promotions'. Sports Freebets will be visible under Promotions Earned area.
Click on the Bet Slip. Sports Freebets are visible near the bottom of the bet slip.

When a selection(s) is added to the bet slip that meets the conditions of your Sports Freebet, a 'tick box' will appear near the bottom of the slip with the Name and value of the qualifying Sports Freebet. Once the Sports Freebet 'Tick Box' is checked, it will be used towards your bet purchase. You must enter the amount of the Sports Freebet (or a higher value) into the wager amount box in order to successfully place the Sports Freebet.

You must use the entire value of a Sports Freebet token on one bet.

It is possible to add additional money from your wallet to a Sports Freebet amount to increase the size of your wager as long as the conditions of the Sports Freebet are met in one of your picks (e.g. for an NHL Freebet - and an NHL bet has been selected), other picks can be added for a parlay bet (subsequent to all applicable betting rules). For example, a $10 NHL Freebet Token could be used to make a $10 parlay bet with one NHL pick, one NFL Football pick and one EPL Soccer pick.

Yes, your Sports Freebet balance will be separate from your other tokens.

No, only Freebets that appear in My Account can be used for Sports bets.

A Sports Freebet Token must be spent on either a single bet or a parlay bet within a single transaction on the bet slip. It is not possible to use a Sports Freebet Token across multiple bets on your bet slip. For example, you are not able to use $5 of a $10 Freebet token towards a Single bet and the remaining $5 of the token to a parlay bet.

It is not possible to use a Sports Freebet and wager LESS than the value of the Sports Freebet. For example, you are not able to use a $10 Freebet on a $5 bet.

When you win a bet for which you have placed using a Sports Freebet, only the prize amount of that bet will be returned to your wallet. The value of your Sports Freebet Token will NOT be returned to your wallet.

Only one Sports Freebet may be used per bet.. If multiple bets are being placed within a single transaction, more than one Freebet may be applied.

Yes, you may use both cash and a Sports Freebet to complete a bet slip. For example, if the final bet slip amount is $20 and you use a $10 Sports Freebet, $10 will be deducted from your wallet.

Not necessarily. Sports Freebets earned through promotions and offers may be used for every possible bet or scaled down for use on one specific line or sport only. The Sports Freebet earned will always be outlined in the terms and conditions of the promotion or offer. Sports Freebets are not currently eligible to be placed on Same Game Parlay Bets.

Lottery Subscriptions give you the opportunity to purchase future draws and pay as you go. Choose the number of draws you wish to play or choose 'Never Miss a Draw' to continue your Subscription until you choose to stop.

When you create a Lottery Subscription for a Quick Pick Package, you are unable to Choose Numbers or change the amount of Extras.

If you use 'Never Miss a Draw' you will not need to specify the number of consecutive draws. Your 'Never Miss a Draw' Subscription will continue to purchase tickets for you as long as you have enough funds to cover your purchases. You may stop your subscription at any time by clicking “stop.”

SUNDAY - No draw
MONDAY - Daily Grand
TUESDAY - Lotto Max
WEDNESDAY - 6/49, BC/49
THURSDAY - Daily Grand
FRIDAY - Lotto Max
SATURDAY - 6/49, BC/49

DISCLAIMER: Our automated subscription service is not scheduled to run on Mondays. For the Monday Daily Grand draw only, please ensure your account has sufficient funds added no later than 8am on Sunday.

No. If you chose Quick Pick (includes Quick Pick Packages) as part of your Lottery Subscription, the original numbers from the first ticket will be used for all subsequent draws in your Lottery Subscription. The numbers will not be randomly generated for each draw in your Subscription.

Yes. If you add the Extra to your Lottery Subscription, the Extra numbers will be different and randomly re-generated for each draw.

As long as you have enough money and/or tokens in your account, your Subscription will continue to purchase tickets for you. If there isn't enough money in your account before the next draw, your Subscription will be put on hold and you will receive an email with directions to top up your funds.

While your Subscription is on hold, no ticket will be purchased. The only way to resume/continue your Lottery Subscription in time for the next draw is to deposit more money into your account no later than the evening before the specific lottery draw.

If your Subscription is on hold for at least 1 lottery draw, your Subscription will be stopped and in order to resume/continue you will be required to deposit funds into your account and then hit replay.

To avoid having your Lottery Subscription stopped; please ensure you have sufficient funds for each draw.

No, lottery tickets purchased on PlayNow.com cannot be cancelled.

Lotto 6/49, Lotto Max and Daily Grand draws are conducted using a RNG (Random Number Generator) by the Interprovincial Lottery Corporation in Toronto. BCLC uses a UDM (Universal Draw Machine) to conduct draws for BC/49, Extra and Keno at our head office in Kamloops.

BCLC has stringent physical and procedural security in place to ensure the integrity of all draws.

Draws may be conducted by any method established by BCLC. The most common is through computerized draw technology, such as an Automated Draw Machine (ADM).

Winning numbers appear on PlayNow.com and bclc.com as early as 9:00pm (PT). In some instances, numbers may take longer to post.

DISCLAIMER: In the event of a discrepancy between the results posted on this site and the official BCLC winning numbers report, the latter shall prevail.

If you've won a Free Play, you will be notified of your win by email. You will receive a free Quick Pick ticket, which will be automatically entered for the next draw. If you have won multiple Free Plays, you will receive that number of free Quick Pick tickets for the next draw.

The majority of sales for other lottery brands are quick picks, and consumer research indicates that most people would have one set of numbers they would want to pick, but not three.

Once the jackpot reaches $50 million, additional jackpot funding will then be directed into additional prizes of $1 million each called MAXMILLIONS™. A separate draw will be held for each additional $1 million prize being offered.

Any $1 million MAXMILLIONS™ prizes that are not won will be applied to the next week's base jackpot. So, for example, if four $1 million prizes are not won and the Main Jackpot is won, then the jackpot for the following draw would be $14 million. ($10 million base, plus $4 million).

As with the main jackpot, each MAXMILLIONS™ prize of $1 million will be equally shared among the winning tickets for that prize.

The number of additional MAXMILLIONS™ prizes of $1 million will be determined by the level of sales for the draw.

With its great prizes, $10 million base jackpot and the unique MAXMILLIONS™ draws, LOTTO MAX is great value, with players receiving three chances (seven numbers each) for a $5 play.

When looking at jackpot winners in the short term, statistical anomalies may occur. A longer term view of jackpot winners provides a more accurate picture.

Since BCLC was incorporated in 1985, until the end of fiscal year 2007/08, Ontario and Quebec players have won or shared 67.24 per cent of Lotto 6/49 jackpots. This figure is roughly equivalent to the 66.70 per cent of tickets bought there during this time. Over the same time period, B.C. players won or shared 12.83 per cent of the jackpots and purchased 12.75 per cent of the tickets sold.

Every six-number selection sold for each Lotto 6/49 draw has a 1 in 13,983,816 chance of winning the jackpot, regardless of where the ticket was purchased.

The grand prize on BC/49 is set at $2 million.

BC/49 has a smaller player base than the national Lotto 6/49 game and was designed to accumulate funds in its prize pool so that money is available to pay the grand prize when it's won.

Average sales per draw for BC/49 are under $2 million. The only way BCLC can offer a game with a $2 million grand prize for B.C. only is if the game has a jackpot that does not roll to a higher amount.

The annuity prizes on DAILY GRAND are true "for life" prizes and will last for the lifetime of the winner. There is no set maximum on the length of the payments but there is a minimum of 20 years. Should the winner pass away before 20 years have passed, their identified beneficiary will receive the commuted value of the remaining payments for the balance of the 20 years.

Yes, the top prize winner can choose a single payment option of $7 million in place of a top prize annuity payment. The secondary prize winner can choose a single payment option of $500,000 in place of the secondary prize annuity payment.

The annuity option is not available for multiple winners. Instead, each winning ticket equally shares the lump sum ($7 million top prize). This also applies for the secondary prize in which each winning ticket equally shares the lump sum ($500,000 secondary prize).

DAILY GRAND does not offer a jackpot as a top prize. Instead it is a fixed matrix game that offers a $1,000 a DAY for LIFE annuity as a top prize. All of the DAILY GRAND prizes are set amounts.

A computerized draw system that uses a random number generator (RNG) will complete the DAILY GRAND draw. This is the same RNG that is used for other national lottery games.

The GRAND NUMBER is the sixth number drawn for DAILY GRAND and is selected from a number field of 1 to 7. The GRAND NUMBER is not a Bonus Number and cannot be used in place of one of the five main numbers.

Lottery Subscriptions give you the opportunity to purchase future draws and pay as you go. Choose the number of draws you wish to play or choose 'Never Miss a Draw' to continue your Subscription until you choose to stop.

When you create a Lottery Subscription for a Quick Pick Package, you are unable to Choose Numbers or change the amount of Extras.

'Never Miss a Draw' will create a Lottery Subscription that will continue until you decide to stop your Lottery Subscription. This means we will automatically purchase Lottery tickets for you before each draw as long as you have sufficient funds in your account.

You can also create your Lottery Subscription for the next 2, 10, 52 or 104 draws.

Once you've selected your desired number of plays of Lotto Max, Lotto 6/49, BC/49 and/or DAILY GRAND from the drop-down menu, pick Choose Numbers. Next, use the number pad to set your favourite numbers for all upcoming draws in your Lottery Subscription.

Before you purchase your ticket, you can add the Extra for $1 each, and can add a maximum of 10. Your Extra numbers will be randomly generated and different for each draw.

We'll use the numbers that are generated from your first ticket for all upcoming draws in your Lottery Subscription. Quick Pick Packages available for Lottery Subscriptions:

• $5 Mini Dip Pack
• $8 Bundle
• $10 Bundle
• $10 Double Dip Pack
• $12 Lotto Max Pack
• $15 Triple Dip Pack
• $20 Mega Pack
• $20 Lotto Max Pack
• $40 Lotto Max Pack

As long as you have enough money and/or tokens in your account, your Subscription will continue to purchase tickets for you. If there isn't enough money in your account before the next draw, your Subscription will be put on hold and you will receive an email with directions to top up your funds.

While your Subscription is on hold, no ticket will be purchased. The only way to  resume/continue your Lottery Subscription in time for the next draw is to deposit more money into your account no later than the evening before the specific lottery draw.

If your Subscription is on hold for at least 1 lottery draw, your Subscription will be stopped and in order to resume/continue you will be required to deposit funds into your account and then hit replay.

The lottery games in your Lottery Subscription will be purchased on a draw-by-draw basis around 8:00am PT on:

• Wednesday & Saturday: Lotto Max
• Thursday & Sunday: Lotto 6/49 & BC/49
• Tuesday & Friday: DAILY GRAND

It's easy. Just login to PlayNow and go to the My Subscriptions page. Then, find your Lottery Subscription and choose Stop.

Replaying your Lottery Subscription is simple. Just login to PlayNow and go to My Subscriptions page and select Replay on the Lottery Subscription that you want to replay. Then all you have to do is complete your purchase.

If you're replaying a LOTTO MAX Subscription, your first set of numbers will be replayed but the second and third set of numbers will be auto-generated after you've completed the purchase.

DISCLAIMER: If you select REPLAY while your subscription in ‘on hold’ or ‘active’ this will duplicate your lottery subscription.

Keno numbers are drawn via a certified random number generator that solely generates winning sets of numbers for Keno.

Keno numbers are drawn every 3:30 minutes.

The Keno Bonus is a multiplier that you can add to your Keno ticket that will double the cost but offer the chance to win 1.5x, 2x, 5x, 7x or 10x your prize. There is a Keno Bonus show at the beginning of every draw where the random Keno Bonus multiplier is displayed.

The maximum prize that can be won on any one Keno ticket for a given draw is $200,000, regardless of the amount wagered. The maximum prize that can be won on a Keno ticket with Keno Bonus for any given draw is 10 times the value of the Keno prize.

You can wager $1, $2, $5 or $10 per draw up to a maximum of $100 for 99 consecutive draws. The maximum wager when playing the Keno Bonus is $200.

No, a ticket purchased on PlayNow cannot be cancelled.

Bingo games are played on the PlayNow.com site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their Bingo cards. Numbers are called and shown on the screen in the call board area. Numbers are automatically marked on your cards (or "tickets") unless the settings are changed to manual daub .

Each Bingo game (or "draw") continues until a Full Card win occurs. If more than one player wins at the same time, the prize will be shared equally amongst them.

The Suite 75 and Coast to Coast rooms use the traditional 75 ball variant bingo.

Select the Play Game button from the Bingo pages.

Once the Bingo window is open, click the mini game you want to play.

Players from BC, Manitoba and Quebec contribute towards mini game jackpots when they play a particular mini game that has a jackpot.

No, the mini game jackpots standalone to that game only. Contributions come from players in BC, Manitoba and Quebec.

Bingo and mini games are open 24 hours a day 7 days a week.

A minimum of two players is required for a Bingo draw to be played. If you have purchased card(s) in a draw and there are less than two players, the game will be cancelled and your purchase will be refunded to your PlayNow.com Account.

A pop-up with winners and prizes will momentarily appear above the ticket area to inform all players immediately after a prize has been won.

Each Bingo room has a progressive jackpot in which a percentage of all sales are added to the jackpot. The jackpot is won or shared by the first player(s) to get blackout within the specified number of ball calls.

In the event that a Bingo game or jackpot is discontinued, the funds from that jackpot will be added to an unclaimed prize fund. This fund grows with unclaimed prizes from all lottery games we offer and is used to fund special or bonus lottery prizes. In this way, the money always goes back to players.

PlayNow.com may occasionally add funds to the progressive jackpots.

If more than one player wins the jackpot at the same time on the same game, the jackpot will be shared equally amongst them.

Computer or internet connection problems will not affect the game outcome. After you purchase your game, if your play is terminated in any way, the result of your play will still stand.

For Bingo games, if you return to the game before the draw is over you can view the remainder of the draw. If you return to the game and the draw is over you can view the results in your Account History in your PlayNow.com player profile.

No, once a player confirms a Bingo purchase it cannot be cancelled.

In a single Bingo game you may buy anywhere between 1 to 60 "tickets" each of which consists of a single card.

Yes, use the Autobuy button in the Bingo game window to buy up to 60 tickets for up to 10 consecutive games as you wish.

A chat alias is a name that players choose to represent themselves in Bingo. Your chat alias must be unique, may be from 6 to 10 characters long using letters and numbers and may include periods, spaces or underscores (".". " " or "_") as special characters. Your chat alias will be shown in the chat window when you are in a Bingo game. If you win a prize, your chat alias and prize amount will be displayed for other players to view. To play Bingo and mini games or to chat with other players, you need to create a chat alias.

Chat Moderators are present in the Bingo chat rooms to ensure chat conversations are fun and appropriate, play Chat Games, and answer Bingo questions. Chat Moderators also respond to any issues that occur during chat such as offensive behaviour.

For more information regarding Chat see the Bingo Community page.

Click the drop-down on the top, left of the chat area to switch from the English to the French chat room. The default chat room will be the English chat room.

Chat Games are provided as a way for Bingo players and chatters to have more chances of win a prize and provide extra entertainment while playing Bingo. A chat prize is awarded in chat to active players who are playing Bingo at the time the Chat Game is run.

For more information regarding Chat Games see the Bingo Community page.

The MC will announce in chat before a Chat Game is going to be played and will explain the mechanics and rules of the particular Chat Game.

If the Chat Game is a number game, the MC will then ask the players for their numbers before starting. Each player must submit the numbers they wish to play, following the MC's instructions and submitting them in the same format requested by the MC. They will have until a few moments before the Bingo game starts to do so.

The MC's decision on which Chat Game is played, when, and who is a valid participant, is final.

The deadline for participation ends as soon as the MC types "NO MORE ANSWERS" or something similar to that message. Any player who submits their numbers after this moment will be disqualified from this Chat Game.

To claim the prize when the chosen numbers are called, or when submitting a trivia answer, the player must type the Chat Game's word in capitals and with three asterisks on either side. For example: ***TRIVIA***

Any player that does not place the asterisks exactly as instructed by the MC on duty when submitting numbers or claiming a prize, will not be considered for that Chat Game.

To be able to participate in the Chat Games and be eligible to win a prize, it is essential that the player has purchased at least one ticket for the Bingo game in progress.

Only active players, specifically those who have made a deposit in the last 7 days, will be eligible to win a Chat Game prize.

In order for a Chat Game to be played, there must be a minimum of 5 players having purchased tickets for the Bingo game in play at the time the Chat Game is run.

So that everyone has an equal opportunity to win, the winner of a Chat Game must sit out of the next Chat Game. This player will be able to participate again after this game.

Chat prizes are awarded in accordance with the Chat Game Rules by the Chat MCs.

GameSense is an innovative approach to responsible gambling resources, designed specifically with players in mind. By combining responsible play education, information about all of our games and the risks associated with gambling, you'll be able to make educated decisions that will help make sure your play is balanced by informed choice.

Call the BC Government's toll-free Problem Gambling Helpline at 1-888-795-6111.

BCLC has a variety of safeguards and controls throughout the PlayNow.com site. These include:

• Weekly Deposit Limit: It is mandatory for all players to set a Weekly Deposit Limit before making a deposit. Player’s can set a maximum limit of $100,000.
• Session Reminder: A reminder on how long you have been playing for during your current session
• Time Management Tools: Optional tool to set a daily or weekly maximum playing time
• Session log: Time and amount spent available at all times
• Account history: All Transaction history, including payments and gameplay, for the past 6 months
• Age control: 19+ and data verification using one of Canada's major credit bureaus

The Game Break program offers the opportunity to voluntarily and confidentially take a break from gambling facilities and/or online gambling.

Game Break can help support you if:

• Gambling is putting stress on your finances, health, or relationships
• Stopping or taking an extended break from gambling will help you feel more in control
• You want help to commit to changing your gambling habits

Log in and complete the form online to exclude you from online gambling on PlayNow.com and the BCLC Lotto! app.

Game Break enrolment form 5 steps:

1. Choose your length of break and read the terms and conditions. The length of your break can be for six months, one year, two years or three years.
2. Understand and accept the Privacy and Policy information.
3. Check your cash balance and withdrawal method.
4. Decide if you would like to receive additional support from Gambling Support BC.
5. Confirm your information and enrolment. You will be logged out of your PlayNow account after this step.

Once you have registered for Game Break, your self-exclusion begins right away for the time period selected and cannot be changed.

Option 1: In-Person at any Gambling Facility

Visit any casino, community gaming centre or commercial bingo hall and have a government-issued photo ID ready. A GameSense Advisor or staff member will guide you through the enrolment process and have your photo taken.

Option 2: Virtual Enrolment

Complete your enrolment through a video call. A GameSense Advisor will guide you through the enrolment process and have your photo taken. Request an appointment today

To enrol now, call 1-866-815-0222 and press ‘3’, or start a LiveChat (available daily from 7AM to midnight PST).

• BCLC will automatically close your existing PlayNow account.
• The length of your break can be for six months, one year, two years or three years. Once you have registered for Game Break, your self-exclusion begins right away for the time period selected and cannot be changed.
• Any promotional funds that have been credited to your PlayNow account can no longer be redeemed. Cash balance of more than $5 in your PlayNow account will be withdrawn to your bank account on file.
• You will not receive direct marketing materials from BCLC or its gambling facility operators.
• You have the option to be contacted by a gambling support professional free of charge. There’s often greater success in regaining control for those who access support or participate in gambling support while self-excluded.
• If you exclude from gaming facilities, your photo and identification will be given to the applicable security offices to help you stick to your commitment.

It's understandable to want to help a loved one who is in trouble. However, only the person seeking exclusion can sign up. No one can do it for them.

If your break is ending soon, there are two paths you can take. If you decide not to take any action after your Game Break period ends, you will continue to be self-excluded from playing until 12 months after your Game Break period ends.

Extend my break

Not quite ready to return? If you would like to extend your Game Break, please know you can do so at anytime. You will be asked to review and sign a new Game Break Enrolment Form, again specifying the new Game Break period you would like.

Speak with a GameSense Advisor to request an extension by using the Live Chat function in the footer or call 1-866-815-0222 and press ‘3’ (available 7AM to midnight every day for immediate support)

Ready to return? Complete the reinstatement requirements

Thirty days before your Game Break term expires, you will receive an email with reinstatement instructions to the email address you used during sign-up. To return to play, complete the following two steps any time after you receive this email or after your Game Break period expires. Remember, your Game Break period must expire before you are able to return to play.

• Step 1: Complete the Game Plan Course

  The course link will be emailed to you. If you’re having trouble accessing the course, please contact a GameSense Advisor.

  The course will help you make decisions about whether to go back to gambling or whether you want to extend your break. Available in English, Simplified Chinese and Punjabi.

• Step 2: Submit the Return to Play form

  Enter in the course completion code provided to you after completing the Game Plan course. After submitting the form, BCLC will email you within seven days to confirm when you can return to play. Access the form here